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SHIPPING & RETURN

SHIPPING 

1) Order Processing Time

For normal items: We generally process to ship these orders within 1-3 business days. Orders placed during weekends or on holidays will process in the next consecutive business day. If the item you ordered is out of stock, we will notify you of the best available option through email. 

For handmade items: In order to ensure the quality of each handmade product and the freshness of the materials, we reserve up to 2 weeks for every artisan. Please expect up to two weeks of production and processing time before shipping. If the time frame is likely to take more than two weeks, we will notify you through email. 

2) Courier Shipping Time

We provide direct air mail service worldwide from Standard to Express shipping. Once your order is processed and shipped, you will receive the tracking code and instructions from our email info@belovejewel.com.

 

*Please note: due to the global COVID-19 pandemic, high shipping demand, shortage of workforces, and stringent customs policy and procedures, the actual parcel arrival time is deemed to vary(sometimes shorter than estimates). The majority part of the logistic chain is out of our control. We recommend tracking your shipments and contacting your local couriers for updates with the tracking code we provided. Alternatively, if you are worried and unsure, you are welcome to contact us to enquire about the shipment status on your behalf.

RETURN

1) Please check if the product is damaged after receiving the package
2) In the case that the product packaging is not damaged, we can provide a fast return and refund service. For specifically related matters, please contact us at info@belovejewel.com